Winky & Hazel’s owner wants them to get use to the water. Each step of the way we waited for them to relax. Once they got use to floating calmly, we let them swim back to the steps where they had to relax again before getting out. They were not allowed to get frantic. This makes it a pleasant, positive experience. It’s funny watching them run around like wet mops acting frisky afterwards! You can tell they were having fun!